Q: How do I place an order?
A: To place an order, simply browse our products, add your desired items
to the cart, and proceed to checkout. Follow the prompts to complete your
purchase.
Q: How long does shipping take?
A: Shipping times vary depending on the product and destination.
Typically, orders are processed within 2-7 business days, and shipping can take
an additional 3-7 business days.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number
via email. You can use this number to track your order on the carrier’s
website.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards,
PayPal, and other secure payment options.
Q: When will I be charged for my order?
A: You will be charged at the time of purchase. If you have any issues
with billing, please contact our support team or reach out to your financial institution
for further assistance.
Here are some portals for services provided on our site:
Paypal / Customer Service 1 (888) 221-1161
Gpay / 1-800-419-0157 or https://support.google.com/googlepay/?hl=en#topic=13624541
Venmo / Customer Service 1 (855) 812-4430
Q: What is your return policy?
A: We have no return policy.*
All sales are final. However, if your order was damaged during the shipping process,
please follow these instructions to assist us in procuring a replacement for
the damaged product.
1.
Time Frame: You need to report any issues with
damaged products within 30 days of delivery.
2.
Provide Evidence: Provide a brief description of
the problem. Upload clear photos or videos showing the damage. Accepted
formats include JPEG, JPG, PNG (up to 15 MB each), and one video in MOV or MP4
format (up to 250 MB).
3.
Multiple Products: If multiple products are
affected, you may need to provide additional photos or videos showing all
affected items in one frame.
*Due to the nature of our products, all sales are final and we do not accept returns or offer refunds. However, we understand that Google Merchant Center requires a return policy for all listings. Therefore, we want to clarify that while our listings may appear to have a return policy due to Google’s requirements, our actual policy remains that all sales are final. We appreciate your understanding and support.
Q: Do you accept order cancellations?
A: No.
Due to our reliance on external service providers and the stringent demands of our production schedule, we regret that we cannot accommodate order cancellations.
Q: Do you handle customs and import taxes?
A: No. Customers are responsible.
Customers are responsible for any customs and import taxes that may apply. Morgan’s Vyntage Impressions is not responsible for delays due to customs.
Q: How can I contact customer support?
A: You can reach our customer support team via our contact form on the Contact page on this website.
You can also call us at: (818) 754-5700
We aim to respond within 24 hours.
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